No water, no tankers for 11 hours

I have called the eThekwini water department at 7am to report a case of no water in Risegate Drive, Southgate, Phoenix. It has been 11 hours later and still, we have no water and no tankers to provide water either. This is ridiculous.

Furthermore when I called again in the afternoon to request tankers, I was put on hold for 40 minutes. This is ridiculous and disgusting behavior from the water department! I was put on hold because no one could answer as to why we did not have water for so many hours.

Unprofessional and rude behavior from the guy I spoke to when I called the second time. The lady I called in the morning tried to help and even provided a reference number (F200722/652).

Of course, it does not matter what my reference number is because I was put on hold for 40 minutes when trying to follow up. I had to eventually end the call due to lack of response.

Either send a tanker or restore the water! I'm sure the department knew how long it would take to fix the problem or if a tanker was needed for the area. If unforeseen problems were experienced, the members of the area should have been cared for adequately.

In a time like this where hygiene is extremely important due to the Corona virus, it is absolutely irresponsible to have the above happen. Families are taking care of COVID19 patients and how are these homes supposed to be cleaned and disinfected without water. Such backward thinking is impressive!