No service from Ethikweni Electricity

A call was lodged with the Ethikweni Municipality in respect of no electricity in our complex at 115 Victoria Road, Mount Vernon after 14h00 on 12 June 2015. At 21h00 this matter was not sort out. The call centre was contacted on several occasions, but we were only one informed that the matter was not assigned to a technition. Also the supervisor on duty stated that if our food is off than we should claim it from their insurance. So easily to take no responsibility for a fault. Yet the municipality is not able to deliver on service delivery. I suggest that the municipality take responsibility and have their technical staff attend to the problem in a reasonable time frame, instead of stating that their is not insurance for such situations which in the end of the day me and you as consumers need to pay for. What bad service. I don't think that any director of Ethikweni would appreciate such service.