No response to emails/ sms's for electricity readings

<p>I have been trying for more tha a year to supply my electricity reading to Durban municipality because my premises is sometimetimes not accessible during normal working hours for meter reading purposes - No response, no feedback, ever so often "estimated charges" (no capturing of info supp****). I have also recently sent them an email about the issue, but no feedback received. In the mean time I pay my bill which they charge, but am not sure how up to date it is!!! Please help Durban!!!!!!!</p>