No resolution to incorrect water billing

<p> I received an astronomical water and sewage bill in July 2016. My average bill was around R2000 and then in July R14000. I logged the call accordingly and was asked to do some checks on the meter . All this was done and feedback given back to engineering department. Ref number provided. On various follow up calls and emails, nobody was able to provide explanation, give feedback or provide way forward. Subsequent to this, no readings taken , now billing sitting at R60000. I have been paying my "normal" bill since the error, as asked to by the engineering services until the issue is resolved. I was patient in July as I was aware of the change in systems. Now that is behind, why is the billing not rectified? The lack of feedback makes me wonder if anybody even cares in the billing department, they don't even return your calls!</p> <p>Not sure where to from here, I am concerned that the services will be disconnected due to non payment of full amount.</p> <p> </p> <p> </p>