No assistance provided

I logged a query regarding eletricity fault, the main electricity pole that supplies me with eletricity is faulty according to their technicians ,case logged on the 26/10/2021 but till today the 29/10/2021 i have not recieved any assistance,I still have no power,when I call the call center, they ask to place me on hold for ever and they drop the call,I am very very angry and disappointed and wonder if I will ever get any help 😔,their consultant are very rude ,last spoke to Nosipho Moloyi who was very rude,I have also spoken to Nqobile who gave me incorrect numbers to call and do a follow up,when I call those lines they go to housing,I don't even know if they know what there are doing like seriously, even supervisor promise to call but never calls.