No assistance by useless *********** staff

My husband passed away in March 2019. The property was transferred into my name. I have requested a name change with Ethekwini, and the deposit held in my husband's name to be transferred into my name as I am the legal owner of the property. Ethekwini had the audacity to tell me that unless the property is sold they cannot add the deposit onto my account. Why should I sell my property and what foolish nonsense is this, I am the new legal owner of the property and according to my common law rights in South Africa those rates should appear on my account so that I can get a rates rebate as a pensioner and the deposit should be transferred to my account as I was married to him in community of property, therefore it legally belongs to me and the property belongs to me. I have also months ago requested Ethekwini to fix the tampered water meter but they have been reluctant to even respond or do anything about it. When you call their offices their staff are useless, reluctant and *********** to assist you in any way to resolve these issues, even if you go into their offices wasting your time and petrol you deal with the same useless *********** people. Is there anyone in Ethekwini who is competent enough to do their jobs properly and to sort these issues out?