Must her house burn down before you install

Hi there.I am a 21 year old student currently living away from home because of school.My mother has finally managed to build her own house yet sadly has been suffering for over a year buying paraffin and lighting toxic stoves that leave an ashy unpleasant smell in every item in the house.She has been waiting for the installation of electricity for over a year now yet still, no response whatsoever from the Municipality.I have sent emails trying to figure out when they will come yet still no response.A week ago she fell asleep,after an exhausting day at work, with the primastove on yet luckily I was there and woke up to a house full of smoke as some material had caught on fire.Panick stricken, I have devoted to myself to solving this problem.Everyday, for the past week I have been calling them yet nobody ever answers!Today I ended up calling the Ethekwini Municipality who transferred me to them yet apon me waiting , they dropped the call.I am so sick and tired of the municipality, especially in Pinetown slacking.How will this tale end next time?Will they come only once she makes newspaper cover pages for burning alive after falling asleep with a candle oR stove on?Super annoyed