Jacobs Fire department slow reaction to fire on the Bluff

Kia on fire on the Bluff in Grenville Rd. Phoned fire emergency no. It took 30min for a fire engine to respond from Jacobs Fire station. The fire engine should have been here sooner. I can get from the fire station in Edwin Swales Drive to this house by car in 5minutes. Why did it take so long. They have fire fights at the station 24/7. In the meanwhile a gas bottle explode which could have caught the house on fire.