Incorrect Connection

Cut power without reason and didn't put it on more than 36 hours without electricity and being passed from one department to another. We went to ethekweni in Verulam and the lady says that the problem was with eskom, and she gave us the *** but they when we phoned they gave us a reference number *** and said that they would send out a technician but when I phoned again at 17:45 they say that the lady at the ethekweni office gave us the incorrect telephone number and should have given us the *** and report the fault , now we no power since yesterday at 15 Buxon Street, Verulam and there is a one year old baby in the house. We need the power to be reconnected immediately because our account is paid in full already on the 10 of November 2015. This issue is really frustrating and we have had no asistance or even a call back from Ethekweni Department. My number is *** or ***. Please help us !!!!