Incompetence on another level!!!!!

Have not received my bill via email for months. Had to go to the local eThekwini office to get a reprint each time. I have called and emailed many times and have still not resolved my issue. When you call and manage to get through, after holding on for eternity and listening to "your call is important to us" you get an imbecile who has no clue has as to how to resolve your problem and then you given another number to call, guess what, another imbecile. Emailed ********** numerous times and again, no f**king reply as yet. What the f**k does one do to get a resolution???????