Heartless, Arrogant staff who just dont care

<p>Ethekwini Municipality changed their bank account details and did not notify customers of this hence yesterday my electricity was cut eventhoug I paid my bill in full. We pay by EFT and our payment was returned to our account becaue their usual bank account is not closed. Hardly our fault. The Municipality made no serious effort to inform customers of this. Obviously because you have no choice but to pay them no matter what they do. On discovering that they returned our payment and cut our electricity I went to their offices and paid it. I then called to ask them to reconnect it. The person I spoke to was absolutely rude and arrogant. He insisted that one notice a year ago was notice enough and that I had nothing to be disgruntled about. Eventhough I really was not all that disgruntled, I just wanted it back on. No electtricity the whole night. I have 3 children including a 3 month old baby. Today I found out that that guy never logged my call for reconnection infact there is no note of the call at all. He obviously did this out of sheer spit and arrogance. Apparently a very busy superviser will call me to investigate. In the meantime at least R5000 of food also down the drain, my children are at home with no electricity too. I can not believe how pathetic these people are. </p>