Fault ***

Due to wind the Power went out at 06:00 am on the 2nd of November 2015 I logged a call at 8am, followed up at 4pm no one has been allocated to the call as yet, we then called back at 6pm that evening only to be told that someone called me and I said that the call can be closed and that everything was back up and running which is nonsense as I never received a call or a missed call, so we had to log the call again, followed up the next morning 3rd of Nov as no one has been out and the call was still not allocated, I then called again at 12pm with no hope in sight and still nothing was allocated, the lady I spoke to (Carol) was indeed very helpful and said she would flag it as urgent as we have now got no hot water, no more battery power to open out gates and arm the alarm and the freezer defrosting. she said I should call back at 2pm to check as the Supervisor \Semu"said it was definitely logged to be done between 2-10pm"