Extremely poor service

My electricity cable was faulty then i phoned the municipality on Friday morning nothing happened until it was Saturday afternoon 1 technician came through to check failed to resolve the matter and i was told they will send someone from the depot I've been waiting since then till today (Monday) I've got no power at home with small kids. i tried phoning them several times no one is answering one will hold for an hour or two to get help but nothing i am so frustrated and i don't know what to do , my brother went to their offices he was told to wait i don't until when. this is unacceptable