Ethekwini power - lack of service

In February 2022 the power cables in our street were replaced and since then we have experienced issues with one of the phases supplying power to the property. Five failure logs have been placed with Ethekwini which have resulted in the technical teams coming out four times only to climb the pole, report it as being a cable fault and will send the relevant cable technicians out to resolve which four months later has still to have them come out and resolve the issue. All calls have been logged via the Whatsapp support service as it is impossible to get through to the service agents. Yesterday my wife waited an hour and fifty minutes on the call for an agent as we really now need the service resolved. Once she got got through to the agent, the agent could not find our account number, meter number or the four calls place via Whatsapp on the system and could therefore not help us ? How is this possible; the account number is as per the invoice provided to us, the meter is on the invoice and the call numbers come them in response to the call logged. It is total incompetence and/or lack of interest which also points back to the total failure of management. So where to from here, who knows; we just have to continue logging calls in the hope that perhaps a competent technician gets assigned the call sometime as we are unable to get our own electrician to look into the problem as he is not permitted to do so, despite being competent, able and willing. In response to one of the calls, five technical staff arrived in a truck and an LDV, just for one of them to climb the later and report it is a cable fault and will send the relevant cable technicians out, which as mentioned above did not happen, but five of them being paid to ride around together resolving nothing, really ?? As someone said, we are no longer in South Africa we are now in Africa and having worked in many of the African states, it is a norm to run more on generator than local supp**** power which is the way we are heading pretty fast.