eThekwini Municipality Poor Call Centre Service

Waited for an answer at the ethekwini municipality call center for 30 minutes in a queue which doesn’t even provide - the number you are in. The call was answered by a unprofessional agent, who asked me 2 questions In between which he muted his speaker 5 minutes at a time between the question. He spoke so inaudibly, that I didn’t even get his name, and he put me on hold without even telling me or asking me anything that I didn’t even get a chance to ask his name. He did not help me with my query, neither did he return to the call upon which I had to eventually cut the call after being on line for 50 minutes via my personal cell phone, as I could see he had no interest and no customer service. Very poor- the online eservice portal does not work either for queries.