ethekwini municipality

what a poor services provided by this department, my bill for one of the month last year hit very high compare to other months, when I visited this department I was talk I can not object against the reading of that month what I can do is to apply for meter testing, I did that and when some guy with a name Sfiso Mhlongo visited my premises to do that testing he advise that the meter according to him it was right, I specific told him it fine he can leave it then if according to his experience there was no problem with it, the following day he come and took it out without my permission according to him it was his supervisor instruction to take it out. straight away the meter that was put or install it was liking, advise him of that he come and sort it out according to him. as I am writing this today this meter is liking and I have advise him I also send a note what their what up number and send also a video showing them the liking that I have no one has attended the query, I send the video again to this guy he told me there don't have car which they use for him to come and sort it out......................now my account has been credited with an amount of R1500.00 for that meter testing which according to them it did not have any fault by the one that has been install it have a fault as we speak..................how can I trust these people? how can I trust that the meter that was taken out it did not have any fault if the one that replace that it s liking itself? It is very easy for them to credit customers account but their cannot sort out the problem......................................not happy at all with this department not at all.......... ask for someone in charger when you visited their office no straight information or assisting client in a right way.