Ethekwini Municipality

To whom this will reach,

I am excruciatingly angry and dissatisfied with the service I received this morning. At 07:21 I called your Ethekwini engineering contact center and I specifically told the Agent we have a sewage pipe that's blocked and the water and **** is getting in the house. It's been 4 hours and no one has attended to our house yet, the whole house smells. I I've phoned numerous times, spoken to Zanele Mthethwa who said she's the Supervisor, keeps on saying the plumber is on another Job he will attend once he's done. But I explained that the water is damaging our furniture and other belongings in the house. I am very disappointed by this because if this was reported by a "person of color" it would have been attended to immediately but because we live in a rural town where we have to wait for a plumber to finish what he's doing whilst **** and sewage water gets in to our home where we stay and sleep and eat with our family's. There's kids and an elderly person in the house who has high blood pressure and busy sweeping water!!! With Corona nowadays we don't know where that water's been and whatever is in that Water. Our health and well-being are bieng compromised!!!