Ethekwini Municipality Electricity department

Good day I have made several enquiries to the Ethekwini municipality informing them they I have had a power failure at my residence, it has been a nightmare dealing with the call Centre and even to log a fault to start off in the first place because you can’t even get through. At approximately 11pm on the 30 October 2020 I have had a power cut. I had informed the call Centre the next morning The technician had only arrived on the 01 November 2020 at 08h30 pm They have asked why nobody has attended to my complaint from the time my issue was logged in , how will I know why nobody hasn’t attended to my problem ! After the technician have come out they could not fix the problem, They said they have get someone else out cos it entails more work to rectify the situation. As I was hoping that when i wake up in the morning, My power should be connected. But to my surprise nothing has been done. Please bare in mind that I have 2 babies at home. I have repeatedly informed your staff that Even on wattsapp messages and on messenger and even telephonically. When it comes to customers not paying there bill on time, You’ll have no mercy or sympathy towards us and just cut off our power. When it’s the other way around for us to get customer service, you’ll are nowhere to be found. This is my reference no *** . If this is not actioned immediately I will pursue to the next level. Put yourself in my shoes, what would you do if you had 2 kids and they need to be fed on time. I have struggled for the last 36 with no power. You’ll have put me through immense inconvenience but don’t seem to care.

You’ll have plenty of subcontractors and so on, The issue about shortage of staff cannot be an excuse, Of COVID restrictions. It just goes to show how ruthless and ******** you’ll behave in a clients need.