eThekwini Municipality -40 days without running water

I am highly disappointed and disgusted by the service I have received from this department.For a month and a half since we moved into our new home , we have been without water.Only two of us in our neighbourhood have been affected by this as the main pipe we are connected to has previously been noted by the municipality to have a defective pressure pump.I have made numerous attempts to contact the municipality telephonically and via whatsapp but have been receiving empty promises of them looking into it.My mother is diebetic and deaf and has struggled immensely to survive without running clean water during the day in her day to day life.Today I received a respomce via whatsapp from a somebody called Andile who says that our case was closed ages ago as a plumber had reported to have gone to the area and fixed the matter which is untrue.We even went directly to the offices to ask to be reconnected to the functioning pipe that most of our neighbours are connected to , to which the supervisor said was not allowed ( despite numerous other municipality waters had advised was doable ) and promised us instead a waterka would be sent to help us .Needless to say, to this day, no running water.A gross violation to our human rights