Ethekwini Electrical ***

Hi we call at 7pm to report power problem as the next door and us have no power coming from power box we spoke to Bongani he was coming to see the problem 6am to 2pm as no one came he said he going to log it with nother person and we have 3 fridge with food I want to know who going to pay for all the food as no one has come see the issue or any one come with a van want to know what going on to solve this issue ***