ethekwini electric contact center

I have been on hold for over three hours waiting for get through the eThekwini electricity contact center to report a falling cable on my yard but no answer. this is not the first time I have called and waited this long. last time I called to report a faulty meter box and it took three days for them to send someone to fix the box on the electricity pole. I wish they would take their jobs seriously as there so many people who are passionate on working with people who will not ignore calls. my kids are in danger and I have to beg someone to fix it while I pay for expensive electricity . I really wish someone act on this before something happens and we start pointing fingers, and say I should have reported it but no one picks up the phone, for a call that might take less the 5 minutes, but they choose to ignore it and take a child's life. this cable now hanging below my waist line.