eThekwini does live up to their values

I was dumbfounded when I received my September 2019 billing R10000. The next day I went to the eThekwini water department in Prior road Durban, followed the que got to the lady for assistane was not most friendly person . She that the computer is correct or I can go to counter12 and apply for a meter test. So I did that app**** for the test got a application no. Then on the 30th Sept 2019 the water inspector with 2 female assistant came to check the meter and they found the leak next to meter. He sorted the leak and advised me that all is sorted and will be updated on system . This all done 5 October. When I received my October bill isn't was up by another R10000.,so I went Pinetown office and only to find out the whole process was wrong. I give a copy of the application form and it on the system that the amount must be reversed as the fault was on the municipality side , this has not been done as yet. I'm not sure what is the delay. I have engaged a lawyer just waiting for they next step from eThekwini. As we are only 3 people , my daughter and wife is disabled.