eThekwini comes through on Service Delivery

Went to renew my driver's license which on the last renewal took me a good few hours of standing and waiting in queues and not knowing where to go or who to ask for assistance - I was gobsmacked at the improved efficiency - staff are friendly, helpful and neatly dressed in powder blue golf shirts with eThekwini logos so that they can be identified. Queues moved efficiently and quickly and the public now have seats to sit on and fans to keep them cool. New techno equipment helped to smooth the process and staff gave customers up to date instructions on how to operate the equipment so we were all well informed. Notices are clearly visible in respect of documentary requirements and processes and best of all they are open to the public 2 Saturdays and 2 Sundays of the month! My only complaint is that my renewal notice called for 2 photo's which I had paid for and did not need as photo's were taken on site (to my horror as I did not have a photo face on) and the cashier was chewing gum when dealing with the public but all in all a very good show and massive improvement on all levels. I was in and out in less than 45 min (I have stood in bank queues for longer!