electricity outage

Have reported a fault for electricity was not working since 25 of March 2016 they gave us ref number *** technician attend end on the 28 of March due to the queue right after 10 minutes after they left problem is still persisting when I called again advising of the fault they gave me New ref number to wait again on the Que New ref number is *** intermetent problem electricity is of from the pole to my premissies for me to get help takes three days same thing happen on the same day I have to suffer for that period please kindly assist as soon as possible I need electricity you can also use this number for a person always available