ELECTRICITY CABLE THEFT POOR CUSTOMER SERVICE BY ETHEKWINI ELECTRUCITY

Good evening

Would someone within Ethekwini Electricity assist with the solution in line to numerous cable theft cases reported in particular from ward 53 at Inanda under the leadership of Mr Qansi?

It is nerve working that prepaid customers are treated so badly considering that they pay for electricity before usage. No one cares of the hardships they encounter as far as cable theft is concerned.

In some cases this occurs after doing electricity top up for the whole month. Food that is meant to be kept refrigerated is wasted too, because of this situation.

The tiresome part is that after opening case at the police station and reporting ethekwini electricity there is no help or whatsoever. They will only come to measure the required cable and that would be it.

When You phone to do follow-up with their so called reference number, they tell you that cables are out of stock and they don't know when one can get help for cable connection. Is this what citizens pay for upfront? Even the person who is answering the call you feel that is used now to respond in such manner and it is just business as usual for the department.

Some have been waiting as from March for cable connection. This is totally unacceptable, someone needs to take these reports with high priority, mind you Ethekwini Electricity owes the citizens and not the other way around, because they are using prepaid electricity. Enough with the response "CABLES ARE OUT OF STOCK AND WE NOT SURE OF THEIR AVAILABILITY".