E-services gave great customer support

It's not often I am impressed by any admin related to a municipality. We recently had a problem of a payment made to our electricity account that didn't reflect on our bill. I really didn't want to have to go into the actual offices and sit in a queue so I decided to try log the query via the online e-services portal. I was pleasantly surprised when they responded on the same day via email and phone call. I uploaded all the relevant documents onto the portal and they credited my account. The service was efficient and fast - a pleasant surprise!