Durban Electricity Dept-Customer Service Line

Durban Electricity Department you should be ashamed of yourselves!! Your service is dispicable-I honestly do not think that answering your phones is a priority and clearly you DON'T care! It's as if no-one is at work or you are just sitting there refusing to answer the phones!! We reported a fault during the course of last night and your guys came out this morning to repair! Our electricity came on at 9:38am and went off again at 10:38am!! Ever since then we have been trying to get through to your very inefficient customer service dept to report this again......We have been constantly phoning since 10:38am and not once have you picked up!! I then went through to the Department myself at 2pm to follow up and they personally told me that a team was just despatched to come repair the fault and they were on their way!! It is now 17:00 and your people still have not arrived!! We kept phoning until 16:30 and still no answer...just voice recording!! What is going on? Are you people working?? When are you going to answer your phones????