Does the Call Centre even exist??

I am voicing the opinion of many frustrated clients:

On many different occasions, we have tried in vain to get through to the electricity faults department. After holding for 20 minutes or more, there is simply NO answer - or the call is dropped - are there actual call centre operators manning desks????

It is HIGHLY unlikely that the call centre is ALWAYS busy to capacity - no matter when or what time a person tries to get through.

This is a DISGRACEFUL reflection on the government department and needs serious attention!

Perhaps we should we stop paying our bills, take to the streets, start burning down government buildings and wreak havoc in the streets in order for the eThekwini to wake up?? Seems like it is the only language they will understand!!!