Disgusting Customer Service

I called in on 14/12/2020 with follow up and a cal/fault logged on the 27/11/2020.An agent by the name of Sne Mabida answered call with no enthusiasm to asssist ,not interest at all,I greeted her professionally but she was not professional, I asked for her name as she was not clear from the second she answered,I asked for her surname she hesitated.I spoke to her in a business language but immediately changed she did not even ask me to if I am comfortable or not that was rude.I told her that I had reported an incident and gave her ref number but shegqve answer that it is still open and no one is assigned to it I said how long will it take because feces are flowing near my kitchen and it is more than a week.She said I dont how how long will it take and she will escalate it rudely no empathy or sympathy.I said you will just give that answer you will escalate it and.She rep**** with and then what?I said is this the best customer service you can give?She said what do you expert me to say because I don't dispatch,I only report.I rep**** with I know that bt you had to give an estimated time make me feel at ease beacause I know how fault department works as I aslo work for tech department at Telkom,but you have to show that you feel for customer and this issue was of health hazards. She then put me on loud speaker and I could hear her speaking to her colleagues about me and laughing.I asked for her manager and with attirude she said ye you have right to speak to him.She was so rude,till today the matter is still not resolved.This was a zero rated call poor service.Please do something about this girl.IT SHOWS THAT WORKING FOR THE MUNICAPALITY IS ABOUT PAY CHECK AT MONTH END .SHE IS ****** RUDE.SANCTION HER .Manager Ntokozo was very good .Soart her out before I escalate it further.

Regards Thabisile very irate anddisgusted by service