Disgusted, Annoyed and Frustrated

<p>On Sunday, 19.03.2017, I woke up to discover that there was no water(9am). I called the contact centre and was told that the water would be restored between 3:30-4pm. This was not done so I called them again and was told by agent that I was not supposed to be given a time (which the 1st agent gave me). In total I called this department over ten times (calls are recorded I hope) and was told that the water would be restored which never happened until 4am the next morning. This had disrupted my Sunday, I was unable to complete my errands and due to the fact that I am paying for water, I should be able to have it at all times. This is terribly annoying and a complete disruption. The agents do not seem to know how to respond to customer's and feel like they are doing us (the customer) a favour by answering the phone. Some serious assistance is needed here!!!</p>