DISGUSTED

ON THE 04 JAN WE LOGGED A COMPLAINT WITH THE E/M NI WATER AND SANITATION DEPT ABOUT A BURST SEWAGE PIPE THAT AFFECTS THE TOILET WHICH WE CANNOT USE AT ALL,WITH A 2 AND A HALF OLD BABY THAT ALSO USES THE TOILET CALL CENTRE *** WITH NO HELP.ON THE 05/01 AT 08:13 SPOKE TO A ORDRIE,A RUDE PERSON WHO ADVISED THAT SHE IS A SUPERVISOR AND THE ONLY SUPERIOR AVAILABLE. RUDELY ADVISED THAT I CALL BACK IN THE MORNING BECAUSE THERES NO ONE TO ASSIST AT THAT HOUR,SHE WAS SCREAMING,DID NOT LISTEN,DID'NT EVEN TAKE MY REFERENCE.I ADVISED THAT I WOULD POST IT ON HELLOPETER AND SHE ADVISED TO GO AHEAD.WE HAD MADE CALLS FROM THIS MORNING UNTIL AGAIN I TRIED TODAY AT 1:02 SPOKE TO A MUSA I ADVISED TO SPEAK TO HIS SUPERIOR HE HAD ME ON HOLD FOR 5MINS BEFORE A LADY BY THE NAME OF CELUTHULA/NOKUTHULA CAME ON THE LINE AND ADVISED SHE IS A SUPERVISOR,I EXPLAINED HER THE STORY AND ALL SHE COULD SAY WAS THAT THE IS A GUY WORKING IN MY ARREAR AND SHE CANNOT GUARANTEE WHEN HE WILL ASSIST US,I THEN ADVISED IM NOT REALLY HAPPY,SHE ASWEL ADVISED TO POST A COMPLAINT.I CALLED BACK SPOKE TO A VAMSILE,WHO CANT GIVE A TIME FRAME OF MATTER BEING RESLOVED.THE TURN ARND TIME IS 24HRS BT ITS 72HRS & MATTER NT SORTD