Disgraceful Ethekwini Municipality

I don't even think they deserve any stars. Absolutely pathetic service. On the 16/10/2019 I hit a pothole on Lester Drive in Pinetown.I had the necessary documentation,pictures etc.needed to claim.On investigation I found that there were numerous potholes on that road.I recieved the claim form from Thobani Myandu,I claimed and behold a week later the roads were fixed,great news but with ignorance to my claim. No reply or even a thanks. After another email to them Mr Buhle Ndlozi requested more quotations with regards to my tyres,which was done immediately. Today(12/12/2019)I received an email from Lungi Tshabane who cc'd Buhle Ndlozi stating that from their investigation report they were not aware of the problem prior to my incident,so if the next person claimed then they would pay that person as they now were aware of the incident or rather cover up their mess as always and refuse to compensate community members. They also stated in the email and I quote," we cannot find any reason to justify compensating you in this regard." So which regard will they find a reason to pay me? When I completely damage my vehicle or maybe after im dead. This is complete ignorance on the municipality side and its always the people on the other end who suffer in their hands due to their negligence.