Disconnection, no help, no email response

<p>We usually get our bill emailed in the first wrek of the month. No bill came in the first week of June and i emailed asking for it. No response. Then they disconnected for not paying. We finally got the bill and settled the amount owing and now nobody is responding to reconnect. My tenants are sitting in the house with no electricity and I can't sort it out because I am in Spain and can't make it there. I am so frustrated. The no responses to emails is absolutely ridiculous. My tenant went to them with proof of payment and they said they need to speak to me. I don't have access to a phone and wifi in most places are pretty ****. Is there any way to get assistance????</p>