Call centre agent hung up on me after putting me on hold for 33 mins

I just made a call this morning I spoke to a lady and regarding the cable theft that we are experiencing. She put me on hold for approximately 33 minutes and hung up after that. It has been a week now without cables we have been struggling to do at least everything in our house due to this inconvenience my reference number is 4 2285 and I need assistance immediately. I NEED CABLES❗