Bad service from eThekwini Municipality Electrical Department

I have had a very bad service from eThekwini Municipality Electrical department. I reported a fault from March but up to this point it's still not resolved. IV been shoved from ref no to ref no but still I have not been attended to.

Their call centre consultants are very arrogant not not good listeners, if I may say. They cancelled my ref no without any electrician coming out. IV been sitting in the dark from March but up to now no one seems to care. Their "don't care attitude" is alarming for a public service. Chatsworth controller **** that they Gon come on the 16th of May but still nothing.

I called the call centre and asked for a supervisor (Bongiwe Nakasa)which I was denied access to, they sad she will call me but it's over 48 hours now and still no call. It's a very terrible experience. I'm drained from calling and visiting their depo in Chatsworth main Street along with the one in Durban central.

May I please have my power restored? Thanks Best Regards Pearson