bad service

Thursday afternoon my electricity was disconnected and payment was made on the same via eft and the next so to follow up i went in to query on the Saturday morning because i didn't have the bank statement but my email notification which shows their account number they were unable to assist and then i called Monday uthando in the reconnection confirm payment was received and reconnection has been authorised yet to date Wednesday they have not reconnected my electricity and their call center is uncontactable you spend over half an hour holding to be connected to them and their prompts do not work if you leave a message they never call you back this is atrocious service