Bad service

On the 25th of March i purchased a token at the value of 900 to an incorrect meter no. *** instead of intended metere no *** for R900.

Ive come through to the municipality offices in Pi etoqn Kings Road and i spoke to the receptionist lady explaining qhat happened which then she reffered me to her supervisor a gentleman by the name of Thabani. I explained to him as and and his response was its a Municipal policy that they do not transfer/ reemburse incorrect tokens at the same value to intended meter no. because people then go and sell the token again to the meter no. purchased. I have no connection nor knowledge of qho the regostred owner of the meter no is and he conti ued to reiterate that even so people always do that which confuses me because ove explained what happened. I live in Marrianridge and have mever been to Waterloo so i do t understand what kind of customer service is this that i buy electricty every month and when something of this sort happens im told it wont be done because i will go sell the token.

This is not how customer service operates ive been doing it over 7 years and this way that ive been treated here is un acceptable and i refuse to be spoken to like this, telling me if i have a problem with how thi gs are do w i can go complain. The lady Khala cele i think hwas very courteous but the manager no..

I am not happy.

Regards

Ndumjso mk.