Bad attitude

We have been phoning the municipality for over two years now, telling them we have a problem with the electricity, so recently they send a technician to change the box, and he said he is going to activate it online and we are to buy the prepaid electricity the following day, so we went to buy the electricity but the card was not working as it was not activated, so on Saterday they came back and swift off the bypass intructing us to buy prepaid electricity, we told him we tried to buy but we cant because the card is not activated, but they swifted it off and the guy (Nhlanhla) was very rude, so we called the call centre and the person was even more rude to a point that she just hang up, this is the last reference number they gave us **********