ASSISTANCE. REQUIRED

I am very frustrated with the lack of assistance from the municipality with regards to the fact that I don't have electricity from half twelve last night. I've called on numerous occasions only to be told I need to wait and be patient. I was given ref ***. This happened once before where I didn't have electricity for 3 days and all my fridge and freezer stuff went off and I was told I couldn't be reimbursed as it wasn't they fault, as if it was mine. I now have 2 freezers full of stuff that are defrosting and nobody can tell me what is wrong and when can it be fixed. It is only 2 houses on our street that doesn't have electricity . I have asked to speak to a superior person but was told that it is not possible, so am I just supposed to sit in the dark and wait until its decided that my problem should be answered. I don't think its fair that I be told to just be patient and 1st cm 1st served. My 1st call was at half past 2 this morning but the job was only inssued to a technician at half 7, I spoke to Thuli and she said that the techs work 24 hours so how is it nobody has gotten around to helping me as yet. I would really appreciate a proper response as to what is going on.