Since sunday 11/08/24 I have no electricity and I ve been reporting it since that day until today but they only give me ref numbers each and every day and promise to sort the issue within 2 to 24 hours but they dont

Since sunday 11/08/24 I have no electricity and I ve been reporting it since that day until today but they only give me ref numbers each and every day and promise to sort the issue within 2 to 24 hours but they dont.Now my meat and other things rotted in the fridge and Ive already lost more than R4000.I have legal electricity its not ******* one and I buy the electricity but Im being ignored as if Im using ******* electricity without buying the card .Sometimes when I phone the person answering will say hold and I will hold for hours until I drop the phone .Now the ref numbers I have are close to 10 and still it doesnt seem like Im going to get help