Ethekwini municipal dismissed my claim without proper investigation.

On February 3, 2025, around 8pm, my family and I were watching TV when an electricity surge occurred. At the time, electricity workers were in the area fixing an issue with the electricity supply. When I tried to turn on the TV again, it didn't work, and I later discovered that the surge had damaged our appliances.

I am extremely disappointed and frustrated with eThekwini Electricity's response to my claim for compensation dated February 4, 2025. Despite providing evidence of the damage caused to my appliances due to the electricity supply interruption, their response seems to dismiss my claim without proper investigation.

Their statement that the fault should not cause damage to domestic equipment is contradicted by the fact that I, along with five other members of my community group, experienced damage to our appliances on the same day. This suggests that there was indeed a problem with the electricity supply that went beyond a mere "fault" on the medium voltage reticulation network.

I take issue with their reliance on Section 18 of the eThekwini Council's Electricity Supply By-Laws to indemnify the Council against any liability. This seems like a blanket attempt to avoid responsibility rather than a genuine effort to address the concerns of affected customers.

Furthermore, I am compelled to question whether the treatment I have received is influenced by my racial background. Is it because I am a black person that my claim is being dismissed without proper investigation? I find it particularly troubling that a white person in a similar situation received compensation a year ago, while my claim is being rejected. This perceived disparity in treatment raises serious concerns about potential racial bias in the handling of claims.

Additionally, I have since discovered that my home theater system also did not work, which I only found out a few days after submitting my claim. This new information further supports my assertion that the electricity surge caused significant damage to my appliances and property.

I urge eThekwini Electricity to reconsider my claim and conduct a thorough investigation into the matter. I expect a prompt response regarding the actions they will take to address my concerns.