MM
Macaela M

1 reviews | Active since Jul 2019

12 Jul 2019, 16:05

Unprofessional and Inconsistent

Before i moved into this property, when viewing and paying my first months rental and deposit their employees were very helpful. However, while living there i was being threatened for and given warnings on tires and things outside my window which were not mine and i had advised them of this but was still sent their conduct rules and threats to be fined. this was a back and fourth argument till today no one from their Body Corporate has neither apologised or sent me a letter of apology for their mistake. Secondly, i have had many leaks in the premises and many faulty things in the unit that i had to continuously to call, email and follow up on etc. Now i am having problems with getting my deposit back because of their mistaken errors on who was fixing leaks and what not. They have also falsely been promising me that the remainder of my deposit was paid or will be paid and i am still waiting. My emails take hours if not are never responded to i have to nag them to respond. VERY UNPROFESSIONAL AND INCONSISTENT!!! I will never recommend a friend or any family to live there.

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Replies (5)
Etchells & Young Property Brokers
Etchells & Young Property Brokers's reply15 Jul 2019, 11:34
Official
Macaela, we are not the Body Corporate, so are not liable for their actions.
You only reported 1 leak, it was fixed. 
As promised, your deposit was refunded on 12/7. 
Contact us if you are still unhappy.
Sorry for the short reply, unfortunately Hellopeter only allow 300 characters.
MM
Macaela M's update15 Jul 2019, 12:12
Reviewer Update
Hi, just one leak are you certain about that? a leak i am now liable for....a leak you have no clue who fixed or which one of your men have fixed? an unknown leak i had to pay that from my deposit. So yes i am still not happy!
Etchells & Young Property Brokers
Etchells & Young Property Brokers's reply15 Jul 2019, 12:50
Official
You are referring to the Body Corporate's water meter, as communicated to you (many times) only the BC can work on it.  Our contractor (despite what you say) also denies ever working on it and only turned the water off when he fixed the other leak.  We did offer to assist to resolve with the BC.
MM
Macaela M's update15 Jul 2019, 13:13
Reviewer Update
I will await your feedback on this because as i say i will leave it up to you but no one will get back to me. i have been waiting. i am highly frustrated. you as agents pretend to be on both sides tenants and landlords but to be quite frank you never look out for the tenant it is only to take as much as you can from us when we leave! my perspective on things. i am really not happy with Etchells & Young and all its agents!
Etchells & Young Property Brokers
Etchells & Young Property Brokers's reply15 Jul 2019, 14:22
Official
Hi Macaela, Lesley will email you and will assist with any further outstanding issues.