Etchells & Young Property Brokers
Verified Business
|1|3 Reviews (last 12 months)|Responds in 24h 15m
Etchells & Young Property Brokers
Verified Business
|1
3 Reviews (last 12 months)
Responds in 24h 15m
Performance(last 12 months):
Reply Time
24h 15mNPS Score
-100Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 24h 15m
Reply Time
24h 15m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 24h 15m
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMS
Mkallan S
1 reviews | Active since Sept 2026
2 Sept 2026, 12:53
PLEASE THINK TWICE BEFORE RENTING THEIR PROPERTIES
⚠️ **TENANTS — PLEASE THINK TWICE BEFORE RENTING HERE** If **safety, security and peace of mind** are important to you, I strongly recommend thinking twice before renting at any of this company’s properties. Since taking over the building where I currently stay, the company has **removed the 24-hour security guard**, despite the well-known security and crime concerns in the East Rand. What concerns me even more is the attitude towards tenants’ safety. When I raised my concerns about the removal of security, I was essentially told that **if I’m unhappy, I can move out**. That response says a lot. As a tenant, you expect the company managing your property to take reasonable concerns about security seriously — especially when those concerns affect the safety of the people living there. Instead, my experience has left me feeling that **financial considerations are being prioritised over tenants’ safety and peace of mind**. Based on my experience, I would urge prospective tenants to **do their research, ask very specific questions about security, and speak to existing tenants before signing a lease with this company.** **My personal experience has been extremely disappointing, and I would not recommend these properties to anyone who places a high value on security and peace of mind.** 🚨 **Ask questions before you sign. Your safety should not be an afterthought.**
Helpful (0)
|Replies (4)MS
Mkallan S
1 reviews | Active since Sept 2026
2 Sept 2026, 12:53
PLEASE THINK TWICE BEFORE RENTING THEIR PROPERTIES
⚠️ **TENANTS — PLEASE THINK TWICE BEFORE RENTING HERE** If **safety, security and peace of mind** are important to you, I strongly recommend thinking twice before renting at any of this company’s properties. Since taking over the building where I currently stay, the company has **removed the 24-hour security guard**, despite the well-known security and crime concerns in the East Rand. What concerns me even more is the attitude towards tenants’ safety. When I raised my concerns about the removal of security, I was essentially told that **if I’m unhappy, I can move out**. That response says a lot. As a tenant, you expect the company managing your property to take reasonable concerns about security seriously — especially when those concerns affect the safety of the people living there. Instead, my experience has left me feeling that **financial considerations are being prioritised over tenants’ safety and peace of mind**. Based on my experience, I would urge prospective tenants to **do their research, ask very specific questions about security, and speak to existing tenants before signing a lease with this company.** **My personal experience has been extremely disappointing, and I would not recommend these properties to anyone who places a high value on security and peace of mind.** 🚨 **Ask questions before you sign. Your safety should not be an afterthought.**
0
Replies (4)LL
Lilian L
1 reviews | Active since Apr 2020
10 Jul 2026, 14:02
A complaint to a staff irresponsivenss and rude reply
I saw an ad. in the internet for rental. I clicked on the button to contact the agent for details by whatsapp. I asked a question to the whatsapp named, Marius, about if the rental is allowed Airbnb. He has never answered. I followed up a message in a week. He sent me a very rude reply that will shock everyone. No Pls stop emailing me on any of my properties with this Air BNB requests !!!! I have never known his email nor sent him any but your system did. Even I did, it is not a crime. He can just simply answer with a word, NO. He did not have a coutesy to reply my message, not once. If he is not willing to answer any inquiry, why did he put his name into the ad. If he does not like follow-up messages, why did he not answer my message, not even once. I was shocked to receive an unbelievably rude response from any property agent.
Helpful (0)
|Replies (1)LL
Lilian L
1 reviews | Active since Apr 2020
10 Jul 2026, 14:02
A complaint to a staff irresponsivenss and rude reply
I saw an ad. in the internet for rental. I clicked on the button to contact the agent for details by whatsapp. I asked a question to the whatsapp named, Marius, about if the rental is allowed Airbnb. He has never answered. I followed up a message in a week. He sent me a very rude reply that will shock everyone. No Pls stop emailing me on any of my properties with this Air BNB requests !!!! I have never known his email nor sent him any but your system did. Even I did, it is not a crime. He can just simply answer with a word, NO. He did not have a coutesy to reply my message, not once. If he is not willing to answer any inquiry, why did he put his name into the ad. If he does not like follow-up messages, why did he not answer my message, not even once. I was shocked to receive an unbelievably rude response from any property agent.
0
Replies (1)SM
Sifiso M
1 reviews | Active since Nov 2019
11 May 2026, 11:42
Delayed Deposit Refund!!!!
I am writing to formally raise a complaint regarding the ongoing delay in the refund of my rental deposit for 28 Villa Pax Unit 28. As per your communication received on 5 May, I promptly submitted my banking details and have since followed up multiple times requesting feedback and an estimated turnaround time with Dolly and Megan. To date, I have not received any meaningful update or acknowledgment regarding the status of my refund. I find the lack of communication and delay extremely disappointing, especially considering that: - I do not have any outstanding rental amounts due; - The apartment is scheduled for renovation; - I comp**** fully with the exit inspection process and submitted all requested documentation timeously. The Rental Housing Act requires that deposit refunds be processed within a reasonable timeframe, and I believe the current handling of this matter falls short of acceptable service standards. I kindly request urgent feedback on: 1. The exact reason for the delay; 2. Whether any deductions are being considered; 3. The expected payment date for my deposit refund. Should I continue to receive no response or resolution, I will have no option but to escalate this matter further through the relevant Ombudsman and public complaint channels. I trust this matter can be resolved professionally and without further escalation, and I look forward to your urgent response. Kind regards, Sifiso Momo
Helpful (0)
|Replies (2)SM
Sifiso M
1 reviews | Active since Nov 2019
11 May 2026, 11:42
Delayed Deposit Refund!!!!
I am writing to formally raise a complaint regarding the ongoing delay in the refund of my rental deposit for 28 Villa Pax Unit 28. As per your communication received on 5 May, I promptly submitted my banking details and have since followed up multiple times requesting feedback and an estimated turnaround time with Dolly and Megan. To date, I have not received any meaningful update or acknowledgment regarding the status of my refund. I find the lack of communication and delay extremely disappointing, especially considering that: - I do not have any outstanding rental amounts due; - The apartment is scheduled for renovation; - I comp**** fully with the exit inspection process and submitted all requested documentation timeously. The Rental Housing Act requires that deposit refunds be processed within a reasonable timeframe, and I believe the current handling of this matter falls short of acceptable service standards. I kindly request urgent feedback on: 1. The exact reason for the delay; 2. Whether any deductions are being considered; 3. The expected payment date for my deposit refund. Should I continue to receive no response or resolution, I will have no option but to escalate this matter further through the relevant Ombudsman and public complaint channels. I trust this matter can be resolved professionally and without further escalation, and I look forward to your urgent response. Kind regards, Sifiso Momo
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Replies (2)