NM
Nhlakanipho M
1 reviews | Active since May 2019
23 Jun 2020, 09:36
********* organisation that doesn't care about their customers, they only chase money
Bad service and poor work ethics. They are refusing to give me back my deposit after failing to do an exit inspection now they are holding me liable for the month I did not use.
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Replies (3)
Etchells & Young Property Brokers's replyOfficial
24 Jun 2020, 14:10Hello Wiseman, so sorry that you are misinformed and have drawn completely the wrong conclusions here. Isn't it amazing how, when someone does not understand the rental law or their own obligations within a lease agreement, they are so quick to throw around words like *********, delivering bad service or only chasing money.
Let's look at some facts to correct the false statements/assumptions above:
1. Our client is the landlord and we have a legal obligation to always act in his best interest. We care greatly about our clients and deliver excellent service to them.
2. As such we take instructions from the landlord and your deposit (should it be retained in terms of the lease) goes to repairing damage or offsetting costs incurred. Your deposit does not go to us, so we are not "chasing it".
3. We did not fail to do an exit inspection, we were simply not allowed to do it during Alert Level 5 and 4. It was also ******** for you to move your possessions during this time, but of course being a wise man, you know this.
4. We attempted to get you to attend the exit inspection by obtaining a special permit, once this was allowed after 10 May, but you refused.
5. No one has refused to give back your deposit. We have received the final instruction now, and you will be receiving most of your deposit back, thanks to the good graces of the landlord.
6. Our office has been in constant communication with you, so we are surprised that a wise man such as yourself can get it so wrong, or was it perhaps your intention to be defamatory, vexatious and frivolous?
Anyway, wishing you all the very best, stay safe and stay healthy.
The Etchells & Young Property Management Team
Let's look at some facts to correct the false statements/assumptions above:
1. Our client is the landlord and we have a legal obligation to always act in his best interest. We care greatly about our clients and deliver excellent service to them.
2. As such we take instructions from the landlord and your deposit (should it be retained in terms of the lease) goes to repairing damage or offsetting costs incurred. Your deposit does not go to us, so we are not "chasing it".
3. We did not fail to do an exit inspection, we were simply not allowed to do it during Alert Level 5 and 4. It was also ******** for you to move your possessions during this time, but of course being a wise man, you know this.
4. We attempted to get you to attend the exit inspection by obtaining a special permit, once this was allowed after 10 May, but you refused.
5. No one has refused to give back your deposit. We have received the final instruction now, and you will be receiving most of your deposit back, thanks to the good graces of the landlord.
6. Our office has been in constant communication with you, so we are surprised that a wise man such as yourself can get it so wrong, or was it perhaps your intention to be defamatory, vexatious and frivolous?
Anyway, wishing you all the very best, stay safe and stay healthy.
The Etchells & Young Property Management Team
Etchells & Young Property Brokers's reply24 Jun 2020, 14:10
Official
Hello Wiseman, so sorry that you are misinformed and have drawn completely the wrong conclusions here. Isn't it amazing how, when someone does not understand the rental law or their own obligations within a lease agreement, they are so quick to throw around words like *********, delivering bad service or only chasing money.
Let's look at some facts to correct the false statements/assumptions above:
1. Our client is the landlord and we have a legal obligation to always act in his best interest. We care greatly about our clients and deliver excellent service to them.
2. As such we take instructions from the landlord and your deposit (should it be retained in terms of the lease) goes to repairing damage or offsetting costs incurred. Your deposit does not go to us, so we are not "chasing it".
3. We did not fail to do an exit inspection, we were simply not allowed to do it during Alert Level 5 and 4. It was also ******** for you to move your possessions during this time, but of course being a wise man, you know this.
4. We attempted to get you to attend the exit inspection by obtaining a special permit, once this was allowed after 10 May, but you refused.
5. No one has refused to give back your deposit. We have received the final instruction now, and you will be receiving most of your deposit back, thanks to the good graces of the landlord.
6. Our office has been in constant communication with you, so we are surprised that a wise man such as yourself can get it so wrong, or was it perhaps your intention to be defamatory, vexatious and frivolous?
Anyway, wishing you all the very best, stay safe and stay healthy.
The Etchells & Young Property Management Team
Let's look at some facts to correct the false statements/assumptions above:
1. Our client is the landlord and we have a legal obligation to always act in his best interest. We care greatly about our clients and deliver excellent service to them.
2. As such we take instructions from the landlord and your deposit (should it be retained in terms of the lease) goes to repairing damage or offsetting costs incurred. Your deposit does not go to us, so we are not "chasing it".
3. We did not fail to do an exit inspection, we were simply not allowed to do it during Alert Level 5 and 4. It was also ******** for you to move your possessions during this time, but of course being a wise man, you know this.
4. We attempted to get you to attend the exit inspection by obtaining a special permit, once this was allowed after 10 May, but you refused.
5. No one has refused to give back your deposit. We have received the final instruction now, and you will be receiving most of your deposit back, thanks to the good graces of the landlord.
6. Our office has been in constant communication with you, so we are surprised that a wise man such as yourself can get it so wrong, or was it perhaps your intention to be defamatory, vexatious and frivolous?
Anyway, wishing you all the very best, stay safe and stay healthy.
The Etchells & Young Property Management Team
NM
Nhlakanipho M's updateReviewer Update
24 Jun 2020, 16:13- Look at the arrogance in this response
- Yes you are *********, how can you terminate my contract 3 days within the agreement
- I mentioned to you many times that I moved out before lockdown but you choose to ignore that and keep saying I moved out in lockdown, how did the police and the whole army allow me if I did?
- Again you are being dishonest, you said I must get a permit for your employee to come to the unit and I refused why must I do your work? I did not need a special permit to come to you as movements within the region were allowed in level 4
- You have never mentioned on any emails that you are now paying my deposit and I have not received it
- You are so arrogant and unlike your sarcastic wishes, I do not wish for anyone to do business with you and go through what I am going through, I don't wish you any best
NM
Nhlakanipho M's update24 Jun 2020, 16:13
Reviewer Update
- Look at the arrogance in this response
- Yes you are *********, how can you terminate my contract 3 days within the agreement
- I mentioned to you many times that I moved out before lockdown but you choose to ignore that and keep saying I moved out in lockdown, how did the police and the whole army allow me if I did?
- Again you are being dishonest, you said I must get a permit for your employee to come to the unit and I refused why must I do your work? I did not need a special permit to come to you as movements within the region were allowed in level 4
- You have never mentioned on any emails that you are now paying my deposit and I have not received it
- You are so arrogant and unlike your sarcastic wishes, I do not wish for anyone to do business with you and go through what I am going through, I don't wish you any best
Etchells & Young Property Brokers's replyOfficial
24 Jun 2020, 16:45Hello Wiseman, you are being condemned by your own words.
- You seem to have missed the point above that we take instruction from the landlord, who was exercising his legal right by terminating the month-to-month lease. On 2/3/2020 we received that instruction and the termination date of your lease was later set for end April.
- We did not say you moved out during lockdown, you said you moved some of your belongings during April, i.e. lockdown.
- No we did not say you must get a permit for our employee, we asked you to get a permit for yourself (to attend the exit inspection) in terms of the DIRECTIONS ISSUED IN TERMS OF SECTION 27(2)(1) OF THE DISASTER MANAGEMENT ACT, 2002 (ACT NO. 57 OF 2002) as issued by Goverment and published on 13 May 2020. We required a copy your permit (the person moving house) in order to attend the exit inspection. You refused.
- Your deposit refund is being finalised, we received an instruction from the landlord today, 24 June 2020.
Wiseman, so much anger and aggression is not good for you, despite what you think, we do sincerely wish you well!
Etchells & Young Property Brokers's reply24 Jun 2020, 16:45
Official
Hello Wiseman, you are being condemned by your own words.
- You seem to have missed the point above that we take instruction from the landlord, who was exercising his legal right by terminating the month-to-month lease. On 2/3/2020 we received that instruction and the termination date of your lease was later set for end April.
- We did not say you moved out during lockdown, you said you moved some of your belongings during April, i.e. lockdown.
- No we did not say you must get a permit for our employee, we asked you to get a permit for yourself (to attend the exit inspection) in terms of the DIRECTIONS ISSUED IN TERMS OF SECTION 27(2)(1) OF THE DISASTER MANAGEMENT ACT, 2002 (ACT NO. 57 OF 2002) as issued by Goverment and published on 13 May 2020. We required a copy your permit (the person moving house) in order to attend the exit inspection. You refused.
- Your deposit refund is being finalised, we received an instruction from the landlord today, 24 June 2020.
Wiseman, so much anger and aggression is not good for you, despite what you think, we do sincerely wish you well!