1 reviews | Active since Dec 2020
Kept in the dark about deposit
I moved out of a property they managed and handed over the keys on 30th November 2020. I had to follow up myself 3 weeks later to establish that there are issues with the property. I asked what issues, they say I signed the exit tamp late. Which I did, but I was clear that some damage was there upon moving in. They say the owner painted while I was in there, this cannot be on me, that maintenance. Other things that they had committed to maintain and were not done. The geyser had burst and their repair guts broke the ceiling and a wall. My issue is that it has Bern a month and I have not seen the list of damages that are claimed to be by me nor have I seen the statement I requested for my deposit and the interest it has accrued over the 4 years (2 or 3 with them).
And you deal with different people for different issues. Instead of your agent being the one coordinating, they will tell you call this person because I don't deal with that.
Sorry to hear about the problems that you are experiencing.
Kindly provide the property address so that we may investigate, thank you.
Wishing you a great and safe day.
Sorry to hear about the problems that you are experiencing.
Kindly provide the property address so that we may investigate, thank you.
Wishing you a great and safe day.
Just to confirm that after finalising and resolving the matter with the landlord, your full deposit plus interest has been refunded to you. We trust that you are happy with the resolution of this matter.
Just to confirm that after finalising and resolving the matter with the landlord, your full deposit plus interest has been refunded to you. We trust that you are happy with the resolution of this matter.
