1 reviews | Active since Nov 2019
Delayed Deposit Refund!!!!
I am writing to formally raise a complaint regarding the ongoing delay in the refund of my rental deposit for 28 Villa Pax Unit 28.
As per your communication received on 5 May, I promptly submitted my banking details and have since followed up multiple times requesting feedback and an estimated turnaround time with Dolly and Megan. To date, I have not received any meaningful update or acknowledgment regarding the status of my refund.
I find the lack of communication and delay extremely disappointing, especially considering that: - I do not have any outstanding rental amounts due; - The apartment is scheduled for renovation; - I comp**** fully with the exit inspection process and submitted all requested documentation timeously.
The Rental Housing Act requires that deposit refunds be processed within a reasonable timeframe, and I believe the current handling of this matter falls short of acceptable service standards.
I kindly request urgent feedback on: 1. The exact reason for the delay; 2. Whether any deductions are being considered; 3. The expected payment date for my deposit refund.
Should I continue to receive no response or resolution, I will have no option but to escalate this matter further through the relevant Ombudsman and public complaint channels.
I trust this matter can be resolved professionally and without further escalation, and I look forward to your urgent response.
Kind regards,
Sifiso Momo
We are sorry to see that you are unhappy about the delay in your deposit refund. You referenced the Rental Housing Act, yet it is you who did not comply with the provisions of the Act and handed the property back without first restoring it to the same good condition it was in when you received it, as is your obligation. The landlord is now within his rights to make the repairs / and or restore the property and use your deposit to do so. Furthermore, the Rental Housing Act stipulates that the balance of your deposit needs to be refunded 14 days after restoration. That timeline has not yet lapsed.
Once our office became aware that you were going to be moving out, you were sent a document with hints, tips and advice on how to get your full deposit back quickly, what repairs and cleaning you should do before the end of your lease so that your deposit can be refunded quickly and without any deductions. It is a pity that you chose to ignore this.
Please also be aware that Hellopeter is not a platform for official or formal communication. We strongly advise that your contact our office and the Portfolio Manager that you have been dealing with to finalise this matter.
Despite the above and especially your failure to comply with your legal requirements, we will assist and do our best to get the balance of your deposit refunded asap.
Wishing you all the best,
Etchells & Young
We are sorry to see that you are unhappy about the delay in your deposit refund. You referenced the Rental Housing Act, yet it is you who did not comply with the provisions of the Act and handed the property back without first restoring it to the same good condition it was in when you received it, as is your obligation. The landlord is now within his rights to make the repairs / and or restore the property and use your deposit to do so. Furthermore, the Rental Housing Act stipulates that the balance of your deposit needs to be refunded 14 days after restoration. That timeline has not yet lapsed.
Once our office became aware that you were going to be moving out, you were sent a document with hints, tips and advice on how to get your full deposit back quickly, what repairs and cleaning you should do before the end of your lease so that your deposit can be refunded quickly and without any deductions. It is a pity that you chose to ignore this.
Please also be aware that Hellopeter is not a platform for official or formal communication. We strongly advise that your contact our office and the Portfolio Manager that you have been dealing with to finalise this matter.
Despite the above and especially your failure to comply with your legal requirements, we will assist and do our best to get the balance of your deposit refunded asap.
Wishing you all the best,
Etchells & Young