Worst client experience EVERRRRRRRRRRRRRRR!!!!!!!!!!!!!!!!!!!!!!!!!

If there was 0 stars I would give a zero. I have placed an order online last night, and after making payment, and the money deducted off my account, I did not receive an order confirmation email. After enquiring this morning, I was told my order will be cancelled and money returned. I find this unacceptable. If you have a problem with your system, it is your problem, not the consumer. If you take the payment and the money reflecting on your system, you need to honour the order. How is it acceptable to just make it our problem!!!!!!!!!!!!!! Now I am also being told that it will take 10 days for my money to be returned. How can I now place another order if you have my money??????????????? This is the worst client experience I have ever received. The chat agent cut off my chat and rudely ended it as he could not give me answers. This company has lost all my respect!!! No one in the customer care even tried to assist me. A client's order does not matter to you. I am appalled!