Very disappointing Online Purchasing Experience from Estee Lauder

I ordered a product from Estee Lauder yesterday 10th July online, the amount of R552.50 was debited from my credit card immediately, I received no confirmation of the order but it was clearly showing on the website. This morning I went to check on my order and hopefully print out some proof of the order, the order was not there, it showed I had zero orders. I called the Help Line and was told that the order was not showing so I must wait 72 hours and then call back to see what was happening. I asked if they could not follow up sooner or credit my payment and I would find another way to get the product but I was told No, I must wait the 72 hours and then I should call back, they could not call me back or contact me in this regard. I was expecting to receive my order in 3 to 5 days, now it looks like it won't be till next week which inconveniences me. I am very disappointed with the service from Estee Lauder right now, they have broken my trust and shown very poor Customer Care skills and a total lack of addressing issues promptly to assist the Customer. This will definitely affect how I view the Company and my future purchases.