Urgent Complaint: Unresolved Refund Issue with Estée Lauder Case ***3

I am writing to file a formal complaint regarding an unresolved refund issue I have been experiencing with Estée Lauder, and I kindly request your assistance in addressing this matter. Despite my persistent efforts to resolve the issue directly with the company, it has been ongoing for an unacceptable period of two months.

I've been using Estee Lauder products for the past 15 years since I've always been pleased with the products and the outcomes. I purchased a new bottle of perfume (my current fragrance has been discontinued). However, when I received the goods, I discovered that it did not last very long, so I immediately filed a return request and followed the appropriate procedures to return the item to Estée Lauder.

According to their return policy, a refund should have been issued to my original form of payment within 30 days. Regrettably, it has now been two months since I returned the product, and I have yet to receive my refund. Despite numerous attempts to contact their customer service department via phone and email, I have not received any satisfactory resolution or concrete information regarding the status of my refund.

This level of disregard for customer satisfaction and failure to fulfill their obligations is extremely disappointing and frustrating. I firmly believe that as a consumer, I deserve timely and fair treatment when faced with a legitimate issue such as this. Estée Lauder's inability to resolve this matter in a reasonable timeframe has caused me significant frustration and a loss of faith in their commitment to customer service.

Therefore, I kindly request your intervention and support in expediting the resolution of this matter. I believe that Hello Peter.com's influence and platform can help shed light on my situation and encourage Estée Lauder to take immediate action to process my refund.

I have been assisted by 4 Estee Lauder consultants and not one has managed to resolve this issue - Natalie - Fiona - Matteo - Leonardo

I hope you can assist. Thank you, Regards Michael