Unacceptable customer service

I placed an online order on the 1st of December. The payment went through however I did not receive a confirmation email. After querying this 3 days later, I was told that the order had to be cancelled and I will be refunded , however the money will only reflect in my account in 7 to 10 days. Unacceptable. At the time of placing the order, items were in stock and at a discounted price. Now, I am told by the consultant that I can re purchase. How can I do that when you have my money and the items are no longer in stock. It is sad that a prestigious brand does not value their customers. Your internal glitches and system errors should not be imposed on the customer. This was my 1st and last online purchase with Estee Lauder. I have been loyal to the brand for 15years but such service is intolerable when there are other brands who can offer a far superior service